Returns & Exchanges
At Sunrise Mart, we are dedicated to providing the freshest quality groceries. If you receive a product that does not meet our high standards, we offer a 24-hour return window for perishables and a 14-day window for non-perishable goods.
Inspect Your Delivery
Thoroughly check your items upon arrival and document any damages or missing products with clear photographs.
Contact Customer Support
Email support@sunrisemart.com within the designated return window with your order number and photos of the items in question.
Verification Process
Our quality assurance team will review your claim within 48 hours to determine if a refund or replacement is applicable.
Receive Refund or Credit
Once approved, a refund will be issued to your original payment method or applied as store credit for your next grocery shop.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing